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How to Create a plan of action to reactivate selling account/Flex Account/Amazon Account

The plan of action is a clarification of the issues that amazon has received in your account, like Intellectual property for Rights Owner, Amazon Intellectual Property policy, etc.

What is a plan of action?
A plan of action should answer the following three questions:

  • What was the root cause that led to the issue?
  • What actions will you take to resolve the issue?
  • What steps will you take to prevent future issues?
  • Point of Contact which is newly updated by Amazon.

You can use the following guidelines to create your plan of action:

     1) Provide an explanation for all issues. 
     2) Be clear and concise.
3) Highlight areas in your supporting documents. 
4) Include supporting evidence for all items. 
5) Include supporting evidence for all items. 

a. 1. Please provide the root causes that led to the issue:
My Amazon XXXX Site is deactivated due to address changes issues. So, I would like to inform you that we have recently joined Seller Flex and we were not aware of this amazon policy that we have to inform them before 3months to change the Warehouse, but this is our learning we got it and now if we will change any site address then we will follow the amazon policy and do the changes, Hence I request you to please reactivate the XXXX Site because we are losing the sales due to these issues.

And I have raised this concern with the Amazon team to update the address for XXXX Site, but according to their reply we were not able to update it right now, and we have to handover the order directly to the HUB location, so we were regularly handing covering the shipment at the HUB Location, and same I have confirmed to your amazon team as well that we will do the handover at your HUB location directly and since 1month we were doing the same.

2. Please provide the actions you have taken to resolve the issue
After getting Amazon’s reply that they are not able to change the pickup address then as per their suggestion we were regularly doing the handover at the HUB Location without delay.
And I have updated the Management team that if we will do any changes to take the Flex site then we’ll have to update the flex team 3months before, and this is strictly updated to the warehouse team as well.
Also, we will regularly read the Amazon policy as well to get updates, and we will follow it accordingly.
Now, this is our learning to take amazon and we will follow the Amazon guideline and policy for any changes and issues.

3. Please provide steps you have taken to prevent the issue from recurring in the future:
Step 1. I read Amazon’s Business Solutions Agreement to understand my obligations as a seller on Amazon
Step 2. We have informed the entire eCommerce team of this amazon policy
Step 3. We have completed our management meeting as well to take this amazon policy, so that if they will plan anything then they can check the amazon policy.
Step 4. Our team is working on this Amazon policy and they are regularly following it.
Step 5. Till this address change, we will continuously hand over the shipment to the HUB Location.
We will highly appreciate it if you will reactivate my Flex XXXX Site because we are good in our seller performance and there is no strike for the last 9months.

4. Kindly update 3 level contact details in user management and attach a screenshot ( Attach screenshot as proofs if you have)

Here are our 3 level contact details
1. E-commerce Manager
    Contact number: XXXXXXXX
2. E-commerce Executive
   Contact Number: XXXXXXXX
3. Ecommerce Executive
   Contact: XXXXXXXX
Regards,
XXXXXX

 

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