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Launching and managing a Seller Flex site

Launching and managing a Seller Flex site

As a Seller Flex seller, you are required to carry out various operations related to inventory and order processing at your specified premises recorded in Amazon systems under the Amazon Seller Flex Program (also known as the ‘Flex Site’). The following topics serve as a guide to help you set up (launch) and manage your Flex Site:


Pre-launch requirements

Flex Site

A Flex Site is a location or facility identified by an address in India provided by participating Seller Flex sellers where Amazon carriers report for regular shipping services for Seller-Flex fulfilled units in connection with the Seller Flex program. Once enrolled in the Seller Flex program, you need to register every new location/address as a Flex Site with Amazon before commencing Seller Flex services at the specified location/address. It is your responsibility to make sure that the proposed Flex Site is legally compliant to store/process inventory and/or hand over/receive orders to/from Amazon carriers. You need to make sure that every Flex Site has adequate parking for Amazon's carriers and is equipped with appropriate IT hardware, infrastructure, manpower, and consumables required to efficiently store/process customer orders.

If you are an existing Seller Flex seller, you can Contact Us with the complete address and other necessary details in the template attached to raise a registration request for adding a new Flex Site. To download the checklist, click here.

Site visit and approval

You need to provide accurate information related to the proposed Flex Site to avoid disruptions in the Seller Flex service being provided to you. Amazon may schedule a physical visit at the location to check for operational suitability of the Flex site before approving the request for registration of the Flex Site. Once approved, you need to start preparing the Flex Site for all operational activities. Post confirmation from Amazon on the readiness of your Flex Site, the registration is completed and all tools related to Flex Central are launched for your use. Carriers will start reporting for pick-ups only after the Flex Site has been launched by Amazon, as per the process described above. You are advised not to use the Seller Flex facility and tools before it has been launched as a Flex Site.

1. IT hardware and infrastructure
2. Manpower
3. Packaging Material


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